Incidents reported on status page for Spins https://status.spins.lv/ https://d1lppblt9t2x15.cloudfront.net/logos/c8d315efa4ecb810ffd196c3c877ea29.png https://status.spins.lv/ en https://status.spins.lv/incident/786224 Sun, 14 Dec 2025 11:06:37 -0000 https://status.spins.lv/incident/786224#b954ec712d410f62250610928779da05899e1302d3c89e1062d2a920b90b9aab Spins Core APIs & CFUI Rendering recovered. https://status.spins.lv/incident/786224 Sun, 14 Dec 2025 10:54:02 -0000 https://status.spins.lv/incident/786224#ee39f981177236f26ca07cd8df1f377d02311b76a54d4dcf020603e6708967e4 Spins Core APIs & CFUI Rendering went down. https://status.spins.lv/incident/768697 Tue, 18 Nov 2025 16:07:49 -0000 https://status.spins.lv/incident/768697#f7c1305a2033d517d6b9b2184f3d4779e0e183c367f3740f96259f46ab7e77aa Spins Core APIs & CFUI Rendering recovered. https://status.spins.lv/incident/768697 Tue, 18 Nov 2025 15:55:50 -0000 https://status.spins.lv/incident/768697#4a71c662bc225fbcb363f68bc7bc9fe2b840c196fd1d29559291e8bc9a4eb83b Spins Core APIs & CFUI Rendering went down. https://status.spins.lv/incident/768697 Tue, 18 Nov 2025 12:10:44 -0000 https://status.spins.lv/incident/768697#f2075671f2715e799460e27ee17ef0e290807b842b18aad7a38caf2b5a8f5d51 URL Unreachable recovered. https://status.spins.lv/incident/768697 Tue, 18 Nov 2025 11:50:53 -0000 https://status.spins.lv/incident/768697#78a4ce074452f60894d48f8b8f6c6264b8053ba1d4eecb7555ae12a8acff14c1 URL Unreachable went down. https://status.spins.lv/incident/759984 Fri, 07 Nov 2025 15:42:38 -0000 https://status.spins.lv/incident/759984#cf15c00c3b1a2e6f254ed16508f8c12f8e71f2eacd86b90e9dd8322c8a911bca Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/759984 Fri, 07 Nov 2025 15:34:25 -0000 https://status.spins.lv/incident/759984#fcf8553580145b876a110f37f58812c19fed9c23afeadf4c027eaee1d5246370 Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:30:03 -0000 https://status.spins.lv/incident/746665#13273e0b76d7aa8ce1cd4ab964900ed86fdf49e492d807e73633a051a6ae88b5 Maintenance completed https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:30:03 -0000 https://status.spins.lv/incident/746665#13273e0b76d7aa8ce1cd4ab964900ed86fdf49e492d807e73633a051a6ae88b5 Maintenance completed https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:30:03 -0000 https://status.spins.lv/incident/746665#13273e0b76d7aa8ce1cd4ab964900ed86fdf49e492d807e73633a051a6ae88b5 Maintenance completed https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:30:03 -0000 https://status.spins.lv/incident/746665#13273e0b76d7aa8ce1cd4ab964900ed86fdf49e492d807e73633a051a6ae88b5 Maintenance completed https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:00:03 -0000 https://status.spins.lv/incident/746665#49d4a668a7e49a256ac7a5ef38be62a66ff6a6c3d4066c70dd48c9460e32a8fb Scheduled Maintenance https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:00:03 -0000 https://status.spins.lv/incident/746665#49d4a668a7e49a256ac7a5ef38be62a66ff6a6c3d4066c70dd48c9460e32a8fb Scheduled Maintenance https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:00:03 -0000 https://status.spins.lv/incident/746665#49d4a668a7e49a256ac7a5ef38be62a66ff6a6c3d4066c70dd48c9460e32a8fb Scheduled Maintenance https://status.spins.lv/incident/746665 Mon, 20 Oct 2025 05:00:03 -0000 https://status.spins.lv/incident/746665#49d4a668a7e49a256ac7a5ef38be62a66ff6a6c3d4066c70dd48c9460e32a8fb Scheduled Maintenance https://status.spins.lv/incident/744636 Thu, 16 Oct 2025 13:41:14 -0000 https://status.spins.lv/incident/744636#51cc49de89765870135bcccf4337148ec3cd6db8c7779157aa217be6008fe8b5 Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/744636 Thu, 16 Oct 2025 08:34:04 -0000 https://status.spins.lv/incident/744636#a48fc933aa2969829869136c1b0ddb0773d9b799dc826bf13841e293c404e47d Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/739247 Tue, 07 Oct 2025 12:26:05 -0000 https://status.spins.lv/incident/739247#ae9fb90a17d01ac902acdda25671057ded68bb96a780813736030e47774040cc Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/739247 Tue, 07 Oct 2025 12:16:52 -0000 https://status.spins.lv/incident/739247#11879216752b0d0f1179db19a4a8e0bbf25c1d543f90c5b9f9c93eee2a060e87 Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/736918 Fri, 03 Oct 2025 10:38:48 -0000 https://status.spins.lv/incident/736918#fa2a7265ce5876b0a5b9ed07bf11a8dd6cadce36a845e2856d1ee0509a1106ae Spins Core APIs & CFUI Rendering recovered. https://status.spins.lv/incident/736918 Fri, 03 Oct 2025 10:36:50 -0000 https://status.spins.lv/incident/736918#c6b298edbbde7b9a3a813019d5ce4a5f0a05505de0ab29acab37ec8e8871431f Spins Core APIs & CFUI Rendering went down. https://status.spins.lv/incident/726866 Fri, 19 Sep 2025 06:01:00 -0000 https://status.spins.lv/incident/726866#823944842a004e7504bf47a3685dde33d1a90cc0faf9f7e71de2bddfde26e614 A service disruption occurred on the PostgreSQL database hosted on newly deployed Linux servers. The root cause was traced to the systemd-logind.service configuration, where the RemoveIPC parameter was set to True by default. This setting inadvertently terminated the PostgreSQL postmaster process, leading to unexpected downtime. https://status.spins.lv/incident/726866 Fri, 19 Sep 2025 05:58:31 -0000 https://status.spins.lv/incident/726866#7f98a65ac0c4d8a64845b5d081ef33dbeac2e3818e17bfb695668ee99a1e3e0e Spins Core APIs & CFUI Rendering recovered. https://status.spins.lv/incident/726866 Thu, 18 Sep 2025 23:17:01 -0000 https://status.spins.lv/incident/726866#a8f7af6b3d3424207919ea31e08fcb42284ffb897a85ce7ee04bc48235604618 Spins Core APIs & CFUI Rendering went down. https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 11:20:00 -0000 https://status.spins.lv/incident/726358#969dae7578f3c394f4ea8317414d1e906999ac210884b0f0fdb790c31cc98bcc Maintenance completed https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 11:20:00 -0000 https://status.spins.lv/incident/726358#969dae7578f3c394f4ea8317414d1e906999ac210884b0f0fdb790c31cc98bcc Maintenance completed https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 11:20:00 -0000 https://status.spins.lv/incident/726358#969dae7578f3c394f4ea8317414d1e906999ac210884b0f0fdb790c31cc98bcc Maintenance completed https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 11:20:00 -0000 https://status.spins.lv/incident/726358#969dae7578f3c394f4ea8317414d1e906999ac210884b0f0fdb790c31cc98bcc Maintenance completed https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 04:00:00 -0000 https://status.spins.lv/incident/726358#3616387f11fed2680de329733af01f04d828d7ebfe67a197556fc9f1443d34c4 Scheduled Maintenance https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 04:00:00 -0000 https://status.spins.lv/incident/726358#3616387f11fed2680de329733af01f04d828d7ebfe67a197556fc9f1443d34c4 Scheduled Maintenance https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 04:00:00 -0000 https://status.spins.lv/incident/726358#3616387f11fed2680de329733af01f04d828d7ebfe67a197556fc9f1443d34c4 Scheduled Maintenance https://status.spins.lv/incident/726358 Thu, 18 Sep 2025 04:00:00 -0000 https://status.spins.lv/incident/726358#3616387f11fed2680de329733af01f04d828d7ebfe67a197556fc9f1443d34c4 Scheduled Maintenance https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 15:09:17 -0000 https://status.spins.lv/incident/720519#4025a14c0fbc0b40ad32742aa6840acd1121049dbc78e20ebda3e23686621f52 Spins Dench Database Connectivity Monitor recovered. https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 15:08:25 -0000 https://status.spins.lv/incident/720519#6c7260deb8bc328434cfe8a7b8494bbd65f7eb1cf1f0db8f7f2b1cd590591411 Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 15:01:00 -0000 https://status.spins.lv/incident/720519#81bf14268540370b11fd69ffe1030130993e83c55c33322c0eba36901f5a8311 Spins Core APIs & CFUI Rendering recovered. https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 14:52:24 -0000 https://status.spins.lv/incident/720519#ee3eba64459e0354212d673d8d45b8657e9c50ab8e298e7fd59aaa6ae1ef2925 Spins Core APIs & CFUI Rendering went down. https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 14:51:41 -0000 https://status.spins.lv/incident/720519#43e5b2232197bfc7e503c2bcf12a71c507f176f138a5e53c9ace5e10f0af7a59 Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/720519 Mon, 08 Sep 2025 14:49:29 -0000 https://status.spins.lv/incident/720519#34d1ffc55675f4e7aa9c9050fe17a22a0c98a3bdc088e4cfa028ed1768d5f863 Spins Dench Database Connectivity Monitor went down. https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:30:12 -0000 https://status.spins.lv/incident/713932#d0eab85a61b1534dc2b76b46316a49c4243aa606db77773d40183c8461ba9039 Maintenance completed https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:30:12 -0000 https://status.spins.lv/incident/713932#d0eab85a61b1534dc2b76b46316a49c4243aa606db77773d40183c8461ba9039 Maintenance completed https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:30:12 -0000 https://status.spins.lv/incident/713932#d0eab85a61b1534dc2b76b46316a49c4243aa606db77773d40183c8461ba9039 Maintenance completed https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:30:12 -0000 https://status.spins.lv/incident/713932#d0eab85a61b1534dc2b76b46316a49c4243aa606db77773d40183c8461ba9039 Maintenance completed https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:00:12 -0000 https://status.spins.lv/incident/713932#208a88e6cb0f529f25bf69de7ef2eb3a8ecfdae37b311035fb8c3125144d2d3a As part of our regular maintenance activities, we will be performing a system update that requires restarting the database and related services. During this time, access will be temporarily unavailable. https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:00:12 -0000 https://status.spins.lv/incident/713932#208a88e6cb0f529f25bf69de7ef2eb3a8ecfdae37b311035fb8c3125144d2d3a As part of our regular maintenance activities, we will be performing a system update that requires restarting the database and related services. During this time, access will be temporarily unavailable. https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:00:12 -0000 https://status.spins.lv/incident/713932#208a88e6cb0f529f25bf69de7ef2eb3a8ecfdae37b311035fb8c3125144d2d3a As part of our regular maintenance activities, we will be performing a system update that requires restarting the database and related services. During this time, access will be temporarily unavailable. https://status.spins.lv/incident/713932 Thu, 28 Aug 2025 05:00:12 -0000 https://status.spins.lv/incident/713932#208a88e6cb0f529f25bf69de7ef2eb3a8ecfdae37b311035fb8c3125144d2d3a As part of our regular maintenance activities, we will be performing a system update that requires restarting the database and related services. During this time, access will be temporarily unavailable. https://status.spins.lv/incident/711941 Mon, 25 Aug 2025 09:08:15 -0000 https://status.spins.lv/incident/711941#ae55e191ef4f0775f9b793f0b44758d2fb924374eb32258c4442e3e923feb091 Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/711941 Mon, 25 Aug 2025 09:01:51 -0000 https://status.spins.lv/incident/711941#7424d923911bcb78dbbb8171aa0218efdb3da36c65c8f8976d33f89799de809c Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/711941 Mon, 25 Aug 2025 08:52:55 -0000 https://status.spins.lv/incident/711941#185e07ec1a9e134f281c2df59f88c0af8a3cf3d61fe73090191f98cc338b1a00 Spins Dench Micro-Services Health Monitor recovered. https://status.spins.lv/incident/711941 Mon, 25 Aug 2025 08:46:29 -0000 https://status.spins.lv/incident/711941#0b69ba6ad83b7bc5118311b933bd4931a6c71f4ac14b92f67fe6f6b6c68693c2 Spins Dench Micro-Services Health Monitor went down. https://status.spins.lv/incident/623128 Tue, 22 Jul 2025 05:50:00 -0000 https://status.spins.lv/incident/623128#df0d4eac3e47f2c0ca40a06cc7aa2d8e561873104413c7e44da92de0bd613ca9 Maintenance completed https://status.spins.lv/incident/623128 Tue, 22 Jul 2025 05:50:00 -0000 https://status.spins.lv/incident/623128#df0d4eac3e47f2c0ca40a06cc7aa2d8e561873104413c7e44da92de0bd613ca9 Maintenance completed https://status.spins.lv/incident/623128 Tue, 22 Jul 2025 04:20:00 -0000 https://status.spins.lv/incident/623128#06a40eba7e7a7ba6863b9ad78606efa966adb128a7ada116c865e0cc7e7992a7 Platform Release Notes What's New in This Release Enhanced Platform Stability & Performance 🔄 Core Technology Upgrade We've upgraded our platform's foundation to the latest Java LTS (21) and Spring Boot LTS (3.2.3) versions, ensuring better performance, security, and future-proofing. 🛡️ Improved Reliability with Smart Failure Protection We've implemented an advanced "Circuit Breaker" system pattern that automatically protects your gaming experience from any temporary issues with our third-party partners. This applies to: - Game launches and jackpot updates - Payment processing - Identity verification (KYC) services - Bonus spin operations - All notification services (email, SMS, push notifications) This means uninterrupted gameplay, faster recovery times, and more consistent platform performance. Gaming Experience Improvements 🎮 Enhanced Game Provider Support - Streamlined game launch for faster and more reliable game loading - Updated Pragmatic Play integration with new Free Chips feature for Live Casino - Improved Amusnet jackpot feed compatibility with Dench platform - Enhanced Softswiss game provider integration - updated integration to work smoothly with latest Dench platform updates. - Various bug fixes for Spribe and Evolution gaming providers 📊 Better Data Management Enhanced transaction history tables with advanced keyset pagination for improved performance when viewing your account history (payment, gaming, activity logs, etc). 🎰 Bonus System Improvements - Better bonus ordering system ensuring correct activation sequence - Enhanced bonus deletion capabilities for waiting claims - Improved sports betting bonus wagering options - added sports option in Wagering and Application settings Mobile & Communication Enhancements 📱 Mobile Push Notifications New Firebase-powered push notification system for mobile applications 💬 Enhanced Customer Communication - Improved system inbox messages with custom options - Added the option of sending System inbox template via Customer profile “Access control” - “Send System Email” → replaced with “Send System Message” which will now show both System email & inbox message templates. - Better multi-language email support - Fixed websocket messaging issues for real-time updates Security & Infrastructure Enhancements 🔐 Advanced Security Measures - Enhanced protection through improved DNS routing and additional WAF security rules via Cloudflare - Strengthened defenses against potential threats - Secure whitelist system for gaming operations 🏥 Real-Time Health Monitoring New comprehensive monitoring system that tracks the health of all platform components in real-time, ensuring any issues are detected and resolved quickly. ⚡ Improved Communication Systems Upgraded internal messaging system (Kafka) for better coordination between platform components, resulting in faster processing of tournaments, campaigns, and customer actions. 📚 Enhanced Documentation Improved Swagger API documentation for better system transparency and development efficiency. Payment & Financial Improvements 💳 Enhanced Payment Processing - Improved currency exchange system with better caching for faster transactions - Apple Pay prioritization for iOS users - applicable upon request - Enhanced self-exclusion features for responsible gaming - Loyalty program purchase controls per customer - Fixed calculation issues in customer lifetime statistics Bug Fixes & Stability Improvements 🔧 Resolved Issues - Fixed bonus ordering and activation timing - Resolved Evolution gaming refund processing issues - Corrected customer withdrawal amount calculations - Fixed campaign recurrency preservation - Fixed Link Mobility messaging provider wrongly hashed signature - Enhanced multi-language email delivery - Corrected Source of Funds (SOF) PDF date formatting What This Means for You ✅ More reliable gaming sessions with comprehensive failure protection ✅ Faster game loading times and improved provider support ✅ Enhanced mobile experience with push notifications ✅ Better payment processing and currency handling ✅ Improved bonus system with correct activation order ✅ Enhanced account security and monitoring ✅ More accurate financial reporting and statistics ✅ Better responsible gaming tools and controls https://status.spins.lv/incident/623128 Tue, 22 Jul 2025 04:20:00 -0000 https://status.spins.lv/incident/623128#06a40eba7e7a7ba6863b9ad78606efa966adb128a7ada116c865e0cc7e7992a7 Platform Release Notes What's New in This Release Enhanced Platform Stability & Performance 🔄 Core Technology Upgrade We've upgraded our platform's foundation to the latest Java LTS (21) and Spring Boot LTS (3.2.3) versions, ensuring better performance, security, and future-proofing. 🛡️ Improved Reliability with Smart Failure Protection We've implemented an advanced "Circuit Breaker" system pattern that automatically protects your gaming experience from any temporary issues with our third-party partners. This applies to: - Game launches and jackpot updates - Payment processing - Identity verification (KYC) services - Bonus spin operations - All notification services (email, SMS, push notifications) This means uninterrupted gameplay, faster recovery times, and more consistent platform performance. Gaming Experience Improvements 🎮 Enhanced Game Provider Support - Streamlined game launch for faster and more reliable game loading - Updated Pragmatic Play integration with new Free Chips feature for Live Casino - Improved Amusnet jackpot feed compatibility with Dench platform - Enhanced Softswiss game provider integration - updated integration to work smoothly with latest Dench platform updates. - Various bug fixes for Spribe and Evolution gaming providers 📊 Better Data Management Enhanced transaction history tables with advanced keyset pagination for improved performance when viewing your account history (payment, gaming, activity logs, etc). 🎰 Bonus System Improvements - Better bonus ordering system ensuring correct activation sequence - Enhanced bonus deletion capabilities for waiting claims - Improved sports betting bonus wagering options - added sports option in Wagering and Application settings Mobile & Communication Enhancements 📱 Mobile Push Notifications New Firebase-powered push notification system for mobile applications 💬 Enhanced Customer Communication - Improved system inbox messages with custom options - Added the option of sending System inbox template via Customer profile “Access control” - “Send System Email” → replaced with “Send System Message” which will now show both System email & inbox message templates. - Better multi-language email support - Fixed websocket messaging issues for real-time updates Security & Infrastructure Enhancements 🔐 Advanced Security Measures - Enhanced protection through improved DNS routing and additional WAF security rules via Cloudflare - Strengthened defenses against potential threats - Secure whitelist system for gaming operations 🏥 Real-Time Health Monitoring New comprehensive monitoring system that tracks the health of all platform components in real-time, ensuring any issues are detected and resolved quickly. ⚡ Improved Communication Systems Upgraded internal messaging system (Kafka) for better coordination between platform components, resulting in faster processing of tournaments, campaigns, and customer actions. 📚 Enhanced Documentation Improved Swagger API documentation for better system transparency and development efficiency. Payment & Financial Improvements 💳 Enhanced Payment Processing - Improved currency exchange system with better caching for faster transactions - Apple Pay prioritization for iOS users - applicable upon request - Enhanced self-exclusion features for responsible gaming - Loyalty program purchase controls per customer - Fixed calculation issues in customer lifetime statistics Bug Fixes & Stability Improvements 🔧 Resolved Issues - Fixed bonus ordering and activation timing - Resolved Evolution gaming refund processing issues - Corrected customer withdrawal amount calculations - Fixed campaign recurrency preservation - Fixed Link Mobility messaging provider wrongly hashed signature - Enhanced multi-language email delivery - Corrected Source of Funds (SOF) PDF date formatting What This Means for You ✅ More reliable gaming sessions with comprehensive failure protection ✅ Faster game loading times and improved provider support ✅ Enhanced mobile experience with push notifications ✅ Better payment processing and currency handling ✅ Improved bonus system with correct activation order ✅ Enhanced account security and monitoring ✅ More accurate financial reporting and statistics ✅ Better responsible gaming tools and controls https://status.spins.lv/incident/598143 Tue, 17 Jun 2025 04:54:00 -0000 https://status.spins.lv/incident/598143#2dc6d85b5d0acd1d5328b1098a220029f42118a1f316506d6836b53ba907b58b Maintenance completed https://status.spins.lv/incident/598143 Tue, 17 Jun 2025 04:54:00 -0000 https://status.spins.lv/incident/598143#2dc6d85b5d0acd1d5328b1098a220029f42118a1f316506d6836b53ba907b58b Maintenance completed https://status.spins.lv/incident/598143 Tue, 17 Jun 2025 04:30:00 -0000 https://status.spins.lv/incident/598143#d1ef95728b957a66338f1c78830b3f0bde763f3c6f4de374e86a8d9b2a52a473 Summary This release-24.0.1 is comprised of two big improvements: KeySet Pagination - Migrated BO to use Keyset pagination Some parts of our system handle extremely large amounts of data—millions or even billions of records. To keep everything running fast and smoothly, we've updated how we load and display this data. What Changed: We switched to a faster way of showing paginated lists (pages of results), called keyset pagination. It looks and feels mostly the same, but behind the scenes it’s much more efficient. What’s Different for You: - You can still scroll through results page by page. - However, you won’t see the total number of records anymore. - You also won’t be able to skip directly to a specific page or jump to the end. Why This Matters: The old method required checking the total number of records, which was very slow for huge datasets. The new approach makes the system much faster and more responsive for everyone. We’ve deleted the old business logic of offset pagination (as well as the counting mechanism) for the following tables: - Gaming Transactions (including the pages within customer view) - Customer Bonuses (including the pages within customer view) - Customer Activity (including the pages within customer view) - Payment Transactions (including the pages within customer view) - Wallet Transactions (including the pages within customer view) - DKH Game Data - DKH Communication Log !!! Please note, once we deploy these changes, the old Back office will No longer be available for use. !!! Refactor of PaymentService and PaymentAPIGateway: We've made several improvements behind the scenes to make our payment system more organized, reliable, and easier to maintain. Here's what changed: - Clearer Structure for Payment Providers We've reorganized how different payment providers and payment methods are handled, grouping them into separate sections. This makes it easier for our team to manage and troubleshoot them. - Simplified Payment Processing The core payment engine has been split into smaller parts, each focused on one specific task. This change makes the system more stable and reduces the risk of internal errors. - Unified Deposit Process All deposit methods now use a single, simplified interface. This means a smoother and more consistent experience when adding funds. - Streamlined Deposit and Withdrawal Services We’ve separated how deposits and withdrawals are handled: - Deposits: Now processed in clearly defined steps — starting, preparing, and completing. - Withdrawals: Each part (like settings, automatic withdrawals, and manual ones) has its own focused handling system. - Improved Communication Between Systems Messages from payment providers now go directly to a dedicated channel within our system, ensuring better accuracy and faster processing. - Cleaned Up Old Code We’ve removed outdated tools and unused pieces of the system (like the old Wirecard integration) to keep things clean and efficient. Besides the above main refactors, this release includes a range of stability fixes, UI improvements, configuration upgrades, and new feature support across payments, games, user activity, and compliance. BO, Games & Bonuses - Unexpected game crashes fixed - Resolved rare errors that could cause some games to crash during loading or play. - Kajot Free Spins now appear correctly - Fixed a display issue where Kajot free spins weren’t visible in-game. - Bonus menu performance improved (Delays in Bonus menu) - Made the bonus section faster and smoother, especially after recent UI changes. - Duplicate bonus socket messages fixed - Eliminated repeated real-time bonus updates that were sent unnecessarily. - Campaign bonus fix: Free Bet asset issue - Corrected a bug where the bonus amount disappeared when using base currency. - Menu Manager: Icon support via Asset Manager, Light/Dark theme icons added - 2 Fields added for upload of icons based on Light & Dark themes - Changed the drop down to an asset manager select in BO, so back office users can upload their own icons in asset manager and use them from there, with no need of additional Frontend implementation Payments & Withdrawals - New configuration: Allow all withdrawals options to be displayed for Flag - “depositors” - General config, restricting withdrawal methods to be shown, regardless of payment provider configs for non depositors. - If customer is marked as a Depositor, based on the config we will hide/show the withdrawal methods available. Further Frontend implementation needed for warning message to be displayed (per client’s request). - Auto Withdrawals: added config: Only if one successful withdrawal exists - Adds extra security by only allowing auto-withdrawals if the user has a verified successful one. - Apple Pay & Google Pay integrated (Safecharge/Nuvei) - Users can now use Apple and Google Pay as deposit methods via Nuvei. - Fixed mismatch in customer withdrawal vs deposit values - Corrected a display error in customer profiles showing inconsistent data. Compliance & User Management - Compliance Pages improved - NAP - Enhanced table filters and data presentation for easier navigation and analysis. - Compliance: Additional page updates - NAP - Several other compliance-related pages were adjusted for accuracy and usability. - JWT token expiration handled more gracefully - Fixed issues caused by expired session tokens during brief timing mismatches. - Login tracking for DKH Vulnerable Players - Now logs when users are restricted from logging in due to responsible gaming protections. System Stability & Backend Fixes - Tournaments stuck in “Ready” status fixed - Resolved an issue that prevented tournaments from starting (mainly in staging environments). - Duplicate marketing emails resolved - Fixed a bug where some users received the same marketing email more than once. - Bonus campaign archiving now works reliably - Solved occasional failures when archiving external bonus campaigns. - Geolocation Service upgraded - Improved speed and accuracy of location detection used across the platform. Deploying these changes will require a short Maintenance, so we’ll contact you with scheduling your individual Prod release date & times. https://status.spins.lv/incident/598143 Tue, 17 Jun 2025 04:30:00 -0000 https://status.spins.lv/incident/598143#d1ef95728b957a66338f1c78830b3f0bde763f3c6f4de374e86a8d9b2a52a473 Summary This release-24.0.1 is comprised of two big improvements: KeySet Pagination - Migrated BO to use Keyset pagination Some parts of our system handle extremely large amounts of data—millions or even billions of records. To keep everything running fast and smoothly, we've updated how we load and display this data. What Changed: We switched to a faster way of showing paginated lists (pages of results), called keyset pagination. It looks and feels mostly the same, but behind the scenes it’s much more efficient. What’s Different for You: - You can still scroll through results page by page. - However, you won’t see the total number of records anymore. - You also won’t be able to skip directly to a specific page or jump to the end. Why This Matters: The old method required checking the total number of records, which was very slow for huge datasets. The new approach makes the system much faster and more responsive for everyone. We’ve deleted the old business logic of offset pagination (as well as the counting mechanism) for the following tables: - Gaming Transactions (including the pages within customer view) - Customer Bonuses (including the pages within customer view) - Customer Activity (including the pages within customer view) - Payment Transactions (including the pages within customer view) - Wallet Transactions (including the pages within customer view) - DKH Game Data - DKH Communication Log !!! Please note, once we deploy these changes, the old Back office will No longer be available for use. !!! Refactor of PaymentService and PaymentAPIGateway: We've made several improvements behind the scenes to make our payment system more organized, reliable, and easier to maintain. Here's what changed: - Clearer Structure for Payment Providers We've reorganized how different payment providers and payment methods are handled, grouping them into separate sections. This makes it easier for our team to manage and troubleshoot them. - Simplified Payment Processing The core payment engine has been split into smaller parts, each focused on one specific task. This change makes the system more stable and reduces the risk of internal errors. - Unified Deposit Process All deposit methods now use a single, simplified interface. This means a smoother and more consistent experience when adding funds. - Streamlined Deposit and Withdrawal Services We’ve separated how deposits and withdrawals are handled: - Deposits: Now processed in clearly defined steps — starting, preparing, and completing. - Withdrawals: Each part (like settings, automatic withdrawals, and manual ones) has its own focused handling system. - Improved Communication Between Systems Messages from payment providers now go directly to a dedicated channel within our system, ensuring better accuracy and faster processing. - Cleaned Up Old Code We’ve removed outdated tools and unused pieces of the system (like the old Wirecard integration) to keep things clean and efficient. Besides the above main refactors, this release includes a range of stability fixes, UI improvements, configuration upgrades, and new feature support across payments, games, user activity, and compliance. BO, Games & Bonuses - Unexpected game crashes fixed - Resolved rare errors that could cause some games to crash during loading or play. - Kajot Free Spins now appear correctly - Fixed a display issue where Kajot free spins weren’t visible in-game. - Bonus menu performance improved (Delays in Bonus menu) - Made the bonus section faster and smoother, especially after recent UI changes. - Duplicate bonus socket messages fixed - Eliminated repeated real-time bonus updates that were sent unnecessarily. - Campaign bonus fix: Free Bet asset issue - Corrected a bug where the bonus amount disappeared when using base currency. - Menu Manager: Icon support via Asset Manager, Light/Dark theme icons added - 2 Fields added for upload of icons based on Light & Dark themes - Changed the drop down to an asset manager select in BO, so back office users can upload their own icons in asset manager and use them from there, with no need of additional Frontend implementation Payments & Withdrawals - New configuration: Allow all withdrawals options to be displayed for Flag - “depositors” - General config, restricting withdrawal methods to be shown, regardless of payment provider configs for non depositors. - If customer is marked as a Depositor, based on the config we will hide/show the withdrawal methods available. Further Frontend implementation needed for warning message to be displayed (per client’s request). - Auto Withdrawals: added config: Only if one successful withdrawal exists - Adds extra security by only allowing auto-withdrawals if the user has a verified successful one. - Apple Pay & Google Pay integrated (Safecharge/Nuvei) - Users can now use Apple and Google Pay as deposit methods via Nuvei. - Fixed mismatch in customer withdrawal vs deposit values - Corrected a display error in customer profiles showing inconsistent data. Compliance & User Management - Compliance Pages improved - NAP - Enhanced table filters and data presentation for easier navigation and analysis. - Compliance: Additional page updates - NAP - Several other compliance-related pages were adjusted for accuracy and usability. - JWT token expiration handled more gracefully - Fixed issues caused by expired session tokens during brief timing mismatches. - Login tracking for DKH Vulnerable Players - Now logs when users are restricted from logging in due to responsible gaming protections. System Stability & Backend Fixes - Tournaments stuck in “Ready” status fixed - Resolved an issue that prevented tournaments from starting (mainly in staging environments). - Duplicate marketing emails resolved - Fixed a bug where some users received the same marketing email more than once. - Bonus campaign archiving now works reliably - Solved occasional failures when archiving external bonus campaigns. - Geolocation Service upgraded - Improved speed and accuracy of location detection used across the platform. Deploying these changes will require a short Maintenance, so we’ll contact you with scheduling your individual Prod release date & times.